Support / Frequently asked questions

A CLEARER
ANSWER.

Find help with connections, displays, power and device updates.

These answers relate to devices covered by the original Huntsman FAQ. Features and controls vary by model. For your exact device, consult its manual or contact support.

Computer not recognising the device?

Disable hotspot; test the original USB-A/C cable and another computer. Still unresolved? Contact support.

App not connecting?

Enable hotspot; disable mobile data and test somewhere with less Wi-Fi congestion.

Why a centred clip-on menu?

For magnified day-scope viewing. Hide when unnecessary.

Grey surround in clip-on mode?

The cropped display supports consistent OLED response.

Why crop the clip-on display?

Cropping provides a 1× image; the day scope supplies magnification.

Opening in the original LYNX housing?

Legacy laser-pointer opening; hardware removed, housing unchanged.

Control automatic shutter refresh?

Use manual FFC where supported; check the manual.

Alternating red/green charging light?

Contact support for assessment.

Standby savings?

About 10–15%; thermal operation continues.

External power priority?

Supported devices prioritise external power.

Cannot access media through the app?

Check firmware/app compatibility with support.

Hide clock seconds?

Some firmware omits seconds. Check your model’s updates.